Privacy Policy
What we collect
When you submit a review, we collect the name you enter, your star rating, and your review text. This is displayed publicly alongside the business you reviewed once it's approved through moderation.
Like any website, our server automatically logs standard technical information (such as IP address and browser type) for every visit. We use this only for security and abuse prevention (for example, blocking spam or limiting one review submission per business from the same visitor), not for tracking, advertising, or sale to third parties.
We also keep a simple, first-party pageview count (which page, and roughly when) so we can tell whether the site is being found and used. This count is not tied to your IP address, name, or any other identifier — we only know that a page was viewed, not who viewed it.
When you tap "Call," "Visit website," or "Rate this business" on a listing, we log which business and which of those three buttons — again with no visitor identifier attached, just a count per business so we can tell which listings people are actually acting on.
If you contact a business through this site (by tapping "Call" or "Visit website"), we save a small note in your own browser's local storage — not sent to us or anyone else — so that if you come back to that business's page later, we can remind you to leave a review. You can clear it any time by clearing your browser's site data; it's automatically cleared once you submit a review.
We use Cloudflare as our content delivery and security provider, which sits in front of every request to this site to help block malicious traffic and bots. This is security infrastructure, not analytics — Cloudflare doesn't get any additional data from us beyond what any visit to any Cloudflare-protected site already involves.
What we don't collect
Big Island Pros does not require an account to browse or leave a review. We do not collect email addresses or payment information, use tracking cookies, track individual visitors across pages or visits, or use any third-party analytics service.
How review data is used
Submitted reviews are held for moderation before publishing. Once approved, your name, rating, and review text are shown publicly on that business's page. We never edit or rewrite the substance of a review — we only redact profanity or personal information, or reject it entirely if it violates our Terms & Review Policy.
Removal requests
If you'd like a review you submitted removed or corrected, contact us (below) and we'll handle it directly — no account or login is needed to make this request.
Hawaii data breach notice
In the unlikely event of a security breach affecting personal information as defined under Hawaii's data breach notification law (HRS Chapter 487N), we will notify affected individuals as required by that law.
Changes to this policy
We may update this policy as the site grows. Material changes will be reflected by updating the date above.
Contact
Questions about this policy: jmullet12100@icloud.com